Terms of engagement


The following terms together with the letter of engagement or service proposal (‘Letter’) constitute the complete terms of engagement and replace any previous agreements.


We will provide the Services in accordance with the relevant professional and ethical standards issued by the Accounting Professional & Ethical Standards Board Limited (APESB).

No audit will be performed, and accordingly, no assurance will be expressed. Our Engagement cannot be relied upon to disclose irregularities including fraud, other illegal acts and errors that may exist. However, we will inform you of any such matters that come to our attention.

The Services are provided only for the benefit of our client. We are not liable to any other person in respect of the Services.

Period of engagement

This engagement will be effective on the date this document from the tax year specified in the Letter and will continue to be effective until revised or terminated.


The Fee is as set out in the Letter, subject to:

  • Increased scale and complexity of the service(s) in Scope
  • Changes to your requirements, which change the service scope and deliverable(s).
  • CPI and other cost-based adjustments

We reserve the right to adjust our fee for additional work caused by a change of scope or additional requirements. We will discuss and agree with you in advance on all changes and adjustments.


Unless otherwise agreed, payments terms are as follows:

  • Tax returns: payment in advance and non-refundable.
  • Monthly payments: 2 months upfront and on the 1st of each subsequent month. Paypal payments attract a 2.6% fee.
  • Advisory: monthly in advance.
  • Project: in advance or as agreed.
  • Rebate: requires upfront payment.

Personal or individual tax return are non-refundable, as most of the work would have been completed with our quick turnaround.

Where annual fees are paid in advance, the fee due is the prorated amount for the period up to and including the current quarter. Our obligation is to complete the agreed deliverables for the current quarter. The refund amount will be the prorated amount for the remainder of the year.

Any work in progress (WIP) will be deducted from the advance payments. WIP includes all activities relating to your engagement, including meetings and discussions, research and investigation, preparation and lodgement of returns and handling queries and information requests by yourself or the ATO, whether conducted remotely or in person, with yourself, a third party or on our own.

Your responsibility

You have obligations under tax law to keep complete and accurate records for five years and do so, in the case of a business, with a proper accounting system.

You agree to be responsible for the accuracy and timeliness of the information you provide. Delays and incorrect information will affect the quality of our service may incur an additional fee.

You are responsible for the management and operation of your business, for deciding how you use our advice, for its correct implementation and successful execution to generate the expected benefits.


You agree to provide our nominated staff with the necessary access to your books of accounts to deliver our services.  You have our team’s full commitment to protect your privacy and confidentiality.


Personal information collected by us in the course of our dealings with you will be handled in accordance with Privacy Act 1988 (Cth), and our privacy policy as published on our website.

The information you provide to us will be kept strictly confidential. Access to the information by our employees and contractors will be limited to the level of access required for them to complete the Service, for training, legal compliance and for crime prevention.

Quality Review

Our client files may be subject to service quality review conducted by Chartered Accountants ANZ and CPA Australia, to ensure a high professional standard of service delivery.  You consent to your files’ being used for reviews. Should this occur, we will advise you.

Third-Party Involvement

We may utilise third party services to perform the Services and provide them with access to your data to the extent that this is required to perform this Services. This does not require information being sent overseas in accordance with the Privacy Policy.

Intellectual Property

All original documents obtained from you from this engagement shall remain your property. You consent to our retaining copies for the completion of the Engagement. All working papers, templates, designs, methods and models produced by us in respect of this Engagement will remain our intellectual property.

Our Service

Any time estimate provided is indicative only. All projections and recommendations are opinions based on your information and circumstantial context at the time. No assurance is expressed that actual outcomes will match projections.

You accept that the accuracy and validity of our information or advice are subject to subsequent events, information, or legislative change.

Limitation of Liability

Our liability is limited by a scheme approved under professional standards legislation.

Our legal obligation

We have a duty to act in your best interests, subject to our obligation to comply with the law and to act with professional integrity.


We will aim to resolve any disputes in good faith. In the event of court proceedings, this engagement falls under the jurisdiction of the Courts of New South Wales.